Privacy
OneCase collects only what the service needs: name, email, phone, and an address only if you choose pickup or delivery. We do not sell your data, do not use it for third-party advertising, and never store your card number.
The principle is simple: if we do not need it, we do not ask. There is no "how did you hear about us", no date of birth and no ID number anywhere in the checkout.
What we collect
- Name and email — to confirm the order and contact you.
- Phone number — for the day of handover and for WhatsApp notifications.
- Address — only if you choose pickup or delivery. Drop-off customers are never asked.
- Intake photographs and tag numbers — the record of your own belongings.
What we do not collect
- Date of birth, HKID number, passport number.
- Card numbers — handled directly by Stripe; we never see them.
- Passwords — sign-in is Google or an emailed link, nothing to remember or leak.
- What is inside your case — we do not open it.
Who we share it with
Stripe (payment processing), Google (only if you choose Google sign-in), and the driver on your delivery day, who receives the address and phone number only. Nobody else. We do not sell data and there are no advertising tracking pixels on this site.
How long we keep it
Account records are kept for seven years after your last plan ends, for tax and claims purposes. Intake photographs are kept for two years after an item is returned. You can ask us to delete anything not required by law at any time.
Your rights
Under the Personal Data (Privacy) Ordinance you may request access to, correction of, or deletion of your personal data. Email us and we will act within 40 days.